Support - Redis

The Redis Support You Need

You can be confident in building mission-critical workloads on Redis Cloud or Redis Software with access to enterprise-grade support from the creators of Redis. With every plan, you have access to the experts and tools to help you resolve issues fast, mitigate risks, and optimize for performance and cost efficiency.

Redis Support Plans

Our expert team is always ready to work with you to diagnose and resolve your issues. Every Redis customer has access to standard support. For companies that need 24×7 coverage, enhanced response SLAs, technical support for Redis development tools and data connectors or a Technical Account Manager, we have a plan for you.

	Basic*	Developer	Business	Enterprise
Software Releases	✅	✅	✅	✅
Support Portal	✅	✅	✅	✅
Phone Support			24×7	24×7
Root-Cause Analysis				✅
Expert Redis Technical Support	Business hours coverage	Business hours coverage	24×7	24×7
Support for Self-Managed (On-prem/Software)			Full support	Full support
Initial Response Times		Critical (P1): 8 business hours Moderate (P2): 8 business hours Minimal (P3): 8 business hours General (P4): 2 business days	Critical (P1): 1 hour Moderate (P2): 4 hours Minimal (P3): 8 business hours General (P4): 2 business days	Critical (P1): 30 minutes Moderate (P2): 2 hours Minimal (P3): 8 business hours General (P4): 2 business days
Technical Account Manager				Included (1 location)
Ticket Escalation			✅	✅
Redis Insight Support		✅	✅	✅
Redis Client Support		✅	✅	✅
Redis Observability				✅
Redis Developer Suite				✅
Redis Data Connectors				✅
Price		Greater of $19/month OR 3.5% of ACV	Greater of $750/month OR 10% of first $100,000 + 5% of the next $100,000 + 3.5% for everything over $200,000	Contact Us